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  2. General Questions FAQ

Do you charge for paper statements and confirmations?

Yes. Our goal is to go paperless and allow customers to have an electronic copy available at any time. If you have opted in to receive confirmations and statements via physical mail, there will be a postage and handling fee of $5.00 per statement and $3.00 per confirmation mailed. If you have opted in for e-confirmations and e-statements, log into your account portal to view by navigating to “Reports” and selecting “Statements”.