---
title: Why is my account waiting for additional documents? 
description: Additional documents may be required if information is unclear, incomplete, or needs verification. Log in to your application or contact support@lime.co for assistance.
---

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1. [Help Center](https://knowledge-base.lime.co/migration/knowledge?hsLang=en)
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# Why is my account waiting for additional documents?

There are a few reasons why additional documents need to be sent in. Some of these reasons may be:

- Your documents may not have matched up.
- You may not have signed one of the documents that were submitted.
- Our clearing house may need extra clarification about your application.
- Your employment description is unclear.
- Your identification picture is unclear.
- Your mailing address is different from your residence.
- The addresses you submitted for residence and employment may be the same.
- If you are retired, self-employed or student and choose funding by income.
- Your documents may need to be translated into English.

Accounts cannot be opened until documents are uploaded and approved. Just [log in to your application](https://open.lime.co/login) and submit documents under the ‘Upload Documents’ section or email them to [support@lime.co](mailto:support@lime.co).  

Click [here](https://open.lime.co/login) to get started and apply for an account.

- [New Account Information: Lime Trader](https://knowledge-base.lime.co/migration/knowledge/new-account-information-lime-trader?hsLang=en)
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